Email Templates

The following variables are available within individual BigCommerce email template:

Gift Certificate Email Template

Sent to the recipient of a gift certificate.

Available Variables

Variable	Description
%%LNG_GiftCertificateEmailYouHaveReceived%%	"You have received a Gift Certificate for"
%%GLOBAL_StoreName%%	The name of the store.
%%LNG_Dear%%	"Dear"
%%GLOBAL_ToName%%	The name of the gift certificate recipient.
%%GLOBAL_Intro%%	"%s has sent you a %s gift certificate for %s."
%%GLOBAL_ExpiryInfo%%	"You have until %s to use this gift certificate before it expires."
%%LNG_GiftCertificateEmailInstructions%%	"For instructions on how to redeem your gift certificate please <a href='%s/giftcertificates.php?action=redeem'>click here</a>."
%%LNG_GiftCertificateEmailAttached%%	"Your gift certificate is attached to this email."
%%LNG_GiftCertificateEmailWarning%%	"Please download or print a copy of your gift certificate for safe keeping as gift certificates are non-transferable."
%%GLOBAL_EmailFooter%%	"<b>%s</b><br><a href="%s.mybigcommerce.com/">http://%s.mybigcommerce.com/</a><br>%s is powered by BigCommerce. <a href="bigcommerce.com">Launch your own store for free</a> with BigCommerce."

Abandoned Cart Email Template

Sent when a customer abandons a shopping cart.

Available Variables

Variable	Description
%%GLOBAL_AC_EmailBody%%	"Hi %s,<br>You recently visited our online store and we noticed that you didn't complete your order for the following items:"
%%GLOBAL_EmailFooter%%	"<%s><br><a href="%s.mybigcommerce.com/">http://%s.mybigcommerce.com/</a><br>%s is powered by BigCommerce. <a href="bigcommerce.com">Launch your own store for free</a> with BigCommerce."
%%GLOBAL_AC_UnsubscribeLink%%	Link to unsubscribe page associated with the store.
%%LNG_AC_EmailUnsubscribe%%	"Unsubscribe"
%%LNG_AC_EmailUnsubscribeSuffix%%	" from future emails like this"

Invoice Email Template

Sent when a customer places an order.

Available Variables

Variable	Description
%%GLOBAL_NoPaymentTaken%%	.
%%LNG_ThanksForYourOrder%%	"Thanks for Your Order"
%%GLOBAL_IMG_PATH%%	The URI of the directory in which the site’s image files reside.
%%LNG_YourOrderIDIs%%	"Your order ID is"
%%GLOBAL_OrderNumber%%	"Order Number"
%%GLOBAL_ViewOrderStatusMsg%%	"To view the status of your order <a href="%s.mybigcommerce.com/orderstatus.php">click here</a>."
%%GLOBAL_PendingPaymentNotice%%	.
%%LNG_ShippingAddress%%	"Shipping Address"
%%GLOBAL_ShippingAddress%%	The customer's shipping address.
%%GLOBAL_HideShippingEmail%%	.
%%LNG_Email%%	"Email"
%%GLOBAL_ShippingEmail%%	.
%%LNG_BillingAddress%%	"Billing Address"
%%GLOBAL_BillingAddress%%	The customer's billing address.
%%GLOBAL_HideBillingEmail%%	.
%%LNG_Email%%	"Email"
%%GLOBAL_BillingEmail%%	.
%%GLOBAL_PendingPaymentDetails%%	.
%%GLOBAL_OrderCommentBlock%%	The text a customer entered in the order comment box.
%%LNG_YourOrderContainsTheFollowingItems%%	"Your Order Contains..."
%%GLOBAL_CartItemColumns%%	Column for cart items.
%%SNIPPET_CartItems%%	Names of the items the customer ordered.
%%SNIPPET_TotalRows%%	Subtotal and grand total.
%%SNIPPET_PaymentMethod%%	The customer's method of payment.
%%GLOBAL_EmailFooter%%	"<%s><br><a href="%s.mybigcommerce.com/">http://%s.mybigcommerce.com/</a><br>%s is powered by BigCommerce. <a href="bigcommerce.com">Launch your own store for free</a> with BigCommerce."
%%GLOBAL_ProductThumbImageURL%%	Product image URL.

Order Status Email Template

Sent when an order's status is changed.

Available Variables

Variable	Description
%%LNG_OrderStatusChanged%%	"Order Status Changed"
%%GLOBAL_OrderStatusChangedHi%%	"Hi %s"
%%LNG_OrderStatusChangedIntro%%	"An order you recently placed on our website has had its status changed."
%%GLOBAL_OrderNumberStatusChangedTo%%	"The status of order #%s is now <strong>%s</strong>"
%%LNG_OrderDetails%%	"Order Details"
%%LNG_OrderStatusChangedOrderTotal%%	"Order Total"
%%GLOBAL_OrderTotal%%	The customer's order total.
%%LNG_OrderStatusChangedDatePlaced%%	"Date Placed"
%%GLOBAL_DatePlaced%%	The date the order was placed.
%%LNG_OrderStatusChangedPaymentMethod%%	"Payment Method"
%%GLOBAL_PaymentMethod%%	The customer's payment method.
%%LNG_ShipmentTrackingNumbersLinks%%	"Shipment Tracking Numbers / Links"
%%GLOBAL_ViewOrderStatusLink%%	.
%%GLOBAL_EmailFooter%%	"<%s><br><a href="%s.mybigcommerce.com/">http://%s.mybigcommerce.com/</a><br>%s is powered by BigCommerce. <a href="bigcommerce.com">Launch your own store for free</a> with BigCommerce."

Return Confirmation Email Template

Sent when a customer submits a return request.

Available Variables

Variable	Description
%%LNG_NotificationConfirmationForReturn%%	"Confirmation for Return Request for Order ID"
%%GLOBAL_OrderId%%	Order ID number
%%GLOBAL_IMG_PATH%%	The URI of the directory in which the site’s image files reside.
%%LNG_NotificationAReturnSummaryIsShownBelow%%	"A summary of your return is shown below. To view the status of this return"
%%GLOBAL_ShopPath%%	The full URL to the store without a trailing slash. If on an SSL based page, this will be the HTTPS version of the store path.
%%LNG_ClickHere%%	"click here"
%%LNG_ReturnReason%%	"Return Reason"
%%GLOBAL_ReturnReason%%	The customer's selected return reason.
%%GLOBAL_HideReturnAction%%	.
%%LNG_ReturnAction%%	"Return Action"
%%GLOBAL_ReturnAction%%	The customer's selected return action.
%%LNG_YourComments%%	"Your Comments"
%%GLOBAL_ReturnComments%%	The customer's return comments.
%%LNG_NotificationYourReturnContainsTheFollowingItems%%	"Your Return Request Contains the Following Items..."
%%LNG_ReturnItems%%	"Return Items"
%%LNG_Qty%%	"Qty"
%%SNIPPET_ReturnItems%%	.
%%GLOBAL_EmailFooter%%	"<%s><br><a href="%s.mybigcommerce.com/">http://%s.mybigcommerce.com/</a><br>%s is powered by BigCommerce. <a href="bigcommerce.com">Launch your own store for free</a> with BigCommerce."